Account Deletion Policy
Last Updated: 8 October 2026
1. Overview
This Account Deletion Policy explains how account deletion is managed on CheatSheetShop ("CSS").
CSS operates under a single Member account model.
Each Member account may:
- Purchase digital content
- Sell digital content
- Receive seller earnings through Stripe Connect
- Participate in platform activity
When a Member requests deletion, the entire account — including all buying and selling privileges — is terminated.
2. What Account Deletion Means
When a Member account is deleted:
- Login access is permanently revoked
- Selling privileges are terminated
- All active listings are unpublished
- Access to CSS earnings reporting is closed
- Username, email, personal name and verified-email details are removed from the account identity; verification challenges and account notifications are deleted.
Account deletion applies to the entire Member identity. It cannot be partially applied to buying or selling only.
3. Purchased Content Access
Upon account deletion:
- Access to previously purchased content ends.
- The purchase library is no longer accessible.
- Files cannot be recovered after deletion.
Members must download any purchased files before confirming deletion.
CSS does not guarantee restoration of access once an account has been deleted.
4. Impact on Purchasing Member of a Deleted Uploading Member
If a Member who previously sold content deletes their account:
- Their listings are unpublished.
- No future purchases can be made.
- Any applicable 28-day download window for voluntarily unpublished sold listings must finish before the seller's account deletion can proceed.
- Purchasing members receive the unlisting notice and scheduled reminders described in the Terms of Service.
- Download access ends when that window expires, or earlier where a refund, investigation decision, dispute, chargeback, legal requirement, or policy enforcement action invalidates access.
The seller's later account deletion does not shorten a download window that CSS has already granted, but it does not create indefinite access or a post-expiry recovery right.
Where a purchased listing is under investigation, existing purchasing members retain access while new purchases are blocked, unless a later investigation outcome or legal requirement changes that access.
5. Financial Conditions
Before deletion:
- Any seller action required to settle funds must be completed through Stripe or support.
- Any pending Stripe payout or other unsettled seller transaction must be resolved.
- Open disputes and platform investigations must be concluded.
- Checkout and payment confirmation must be reconciled; existing open checkout links are expired when closure is requested where Stripe permits. A payment already completing may still settle and remains subject to the usual refund and dispute terms.
- Promised buyer download windows must have ended.
- Stripe must confirm all customer subscriptions have ended, refunds have settled or been cancelled, open membership checkouts have ended, membership invoices are settled and connected-account available, pending and reserved balances are zero.
The 28-day waiting period does not guarantee that all disputes, refunds or chargebacks have concluded. They can arise later. Account closure does not remove outstanding liabilities or close a separate Stripe account. CSS retains payment references needed to respond to later issues. Failed or cancelled payouts alone do not prove funds are settled; live balances are checked before finalisation.
Deletion may be delayed until:
- Financial obligations are cleared
- Fraud reviews are completed
- Platform investigations are resolved
6. Data Retention
Even after account deletion, CSS may retain limited records where required for:
- Tax compliance
- Payment processor requirements
- Fraud prevention
- Chargeback defense
- Legal compliance
- Audit logging
Retained records may include:
- Transaction metadata
- Payment references
- Moderation logs
- Security logs
Tax and business transaction records must generally be kept for at least seven tax years under New Zealand record-keeping rules. Other personal information is retained only while a lawful operational, dispute, security or legal purpose requires it. Support can explain a particular record and arrange a retention review; the 28-day closure period is not a retention deadline for all records.
The underlying account, listing, purchase, membership grant, payment reference and investigation records are retained where needed for audit integrity and legal or financial purposes. Uploaded content may remain stored for those purposes; closure is not a promise of immediate physical deletion of every file or backup. Retained records may contain personal information in transaction or investigation evidence. Access is restricted to authorised operations and support, subject to the Privacy Policy.
The finalised account has no working password or sign-in access and no active listings. This is account closure with identity removal, rather than deletion of all database rows. Contact support to request access to retained records or discuss removal of information that is no longer needed.
7. Irreversibility
Account deletion is permanent.
- Deleted accounts cannot be restored.
- Purchase libraries cannot be reinstated.
- Uploading Member storefronts cannot be recovered.
Members must confirm deletion knowingly and intentionally.
8. Platform Enforcement
CSS reserves the right to:
- Suspend accounts without deletion
- Restrict selling privileges
- Permanently ban Members for policy violations
- Retain fraud-related data where legally required
9. Changes to This Policy
CSS may update this Account Deletion Policy from time to time.
Where significant changes are made, reasonable notice will be provided through the platform.
Continued use of CSS after changes take effect constitutes acceptance of the updated policy.
10. Contact
Questions regarding this policy may be submitted through the CSS support system.
We will make reasonable efforts to respond promptly.